Shipping policy

Below you will find information on shipping within the UK.

If an item is lost in transit we'll send a replacement free of charge the same applies if the item is damaged.

When are orders processed?

We aim to dispatch all orders placed before 12pm Monday to Friday the same day. Orders placed after 12pm will be processed the following working day. 

How much is UK postage?

UK Standard (Royal Mail Tracked 48) - FREE no minimum order

Royal Mail Tracked 48 aims to deliver your parcel in 2 to 3 working days.

How will I know if my order has been accepted?

You will receive an e-mail confirmation of your order.

How will I know when my order has been dispatched?

You will receive a confirmation e-email with your tracking number once your order is processed.

How do I return or exchange my order?

Please visit above for our Return Policy for more details.

Our powered mobility products can be cumbersome, so we ask one of our courier partners to deal with all the heavy lifting for you. This is our Room of Choice delivery service and it includes:

SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered.A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day.

Smaller items will be delivered to your door by one of our other courier partners.

Delivery Address

Once your order has been processed the delivery address for that order cannot be changed. We are also unable to redirect your order once it has been processed. For these reasons, please supply us with a delivery address where you know somebody can sign for your parcel.

Damaged on delivery

Occasionally, issues during transit may mean that your product arrives with a few knocks and scrapes. If this happens, we ask that you report it immediately by signing the courier delivery note 'Damaged on Arrival' and informing us on the same day as delivery. Any damaged goods must be retained by the buyer for inspection. See the Returns paperwork that came with your order for more information.